How did you get started in contract administration?

Starting as an architectural technologist in a small firm, I ended up performing contract administration on projects as a junior technologist as part of my overall project responsibilities. It was truly 'Trial by Fire'. I always knew I wanted to be a CA, but for the first few years after college it took a while to fully understand what that would mean for me.

Where does your approach to the work come from?

I enjoy a challenge, and being involved with decision makers. Problem solving and creative solutions makes every day interesting. I try to learn something new every day and apply it somehow. I also strive to be fair and impartial as all CA's need to do in administrating a construction contract.

Who influenced you the most, or gave you a helping hand?

I was self-taught somewhat, and was really able to grow in knowledge and experience by getting to know experienced co-workers and CA's. Several key individuals stand out as mentors for me. Once I first met these individuals I found myself really taking off and expanding in my skill sets, and knowledge. It would have taken me years longer to do this on my own without the guidance of these people. Taking various CSC courses re-affirmed much of what I already knew and I also gained knowledge in greater depth related to various issues that CA's are affected by. Moving to Poon McKenzie Architects has (now NORR Architects Planners) provided me with excellent opportunities to really grow and stretch my abilities.

When have you been frustrated/disappointed with the process?

When people don't think things through before they involve others. This can be with any stakeholder that has an effect on the project in some capacity. I thrive on solution orientated processes, and therefore can get frustrated when an issue gets bogged down in 'politics' or 'self preservation'.

What is your favourite phase of a project?

When a project is out of the ground and in full swing. When a project is well run, this is usually when activity on a jobsite is at it's peak and the momentum of the project can be contagious for all involved.

What one change would you make to this work, to improve the outcome?

Have the role of the contract administrator more clearly defined and understood by all involved in the construction project. Sometimes different parties can have a difficult time really understanding what a CA's role is, and how it is important to a projects success.

If there is one key item that I would say can 'make or break' a project, it is effective communication. No matter what is good or bad about the project, it will not succeed without clear and effective communication.